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Submit a request Sign in How can we help you? Enrollment & Setup General Disbursement Options Products Enrollment & Setup Setup ★ Step by Step Enrollment Process Steps for Closing Office for the Off-Season Compliance Training Approved Software Providers Supplies First time reordering supplies and marketing materials? How to change my shipping address How to order supplies Cost of supplies & marketing materials General Contact Info ★ Contact Information Website ★ Login instructions for new clients Where can I find forms? Why do I keep seeing a message to verify my profile? Custom Report Tool Tax Professional Dashboard How do I run reports? See all 10 articles Checks Check Verification for Check Cashers Other ★ PATH Act refund delays How can I help clients with IRS 5071c letter? How do I change my bank account information? How are fees paid? Disbursement Options Checks ★ Printing checks from TPG website (Part 1) ★ Printing checks from TPG website (Part 2) Reprinting checks with TPG web printing (Part 3) Reissuing checks with TPG web printing (Part 4) Problem printing checks? (Part 5) What to do with expired checks & cards at the end of tax season? See all 9 articles Green Dot Prepaid Visa Card How do clients create a PIN? How does a client activate their Green Dot Prepaid Visa Card? Why was my customer declined for the Green Dot Prepaid Visa Card? Managing Green Dot Prepaid Visa Card stock Green Dot Prepaid Visa Card Fees When is money deposited onto the Green Dot Prepaid Visa Card? See all 7 articles Direct Deposit What is an ACH? What is an R06 Letter? Depositing a refund into another person’s account Walmart Direct2Cash Walmart Direct2Cash Claim Code Products Auto Collect When will I receive tax preparation fees collected through the Auto Collect program? What is the cost for the Auto Collect program? How many times does TPG contact taxpayers before debiting the tax preparation fees from the client’s account? How will TPG contact taxpayers in the Auto Collect program? Are all of my unfunded taxpayers added to the Auto Collect program? How can a taxpayer voluntarily pay past due tax preparation fees? See all 12 articles Fast Cash Advance ★ What is FastCashADVANCE? ★ Fast Cash Advance Notifications What is the taxpayer cost for Fast Cash Advance? What if a client wants a card but not a FastCashADVANCE? What happens after a FastCashADVANCE is approved? How to opt-in to the FastCashADVANCE program See all 11 articles Tax Pro Fee Advance How PreSeasonFUNDS & SimplyPAID works Qualifying for Tax Pro Fee Advances How to request SimplyPAID fee advance Cost of Tax Pro Fee Advances Refund Transfer How do I offer the Refund Transfer to my clients? What is a Refund Transfer? What is a State Refund Transfer? Discount Programs Fee collection programs Promoted articles Step by Step Enrollment Process Contact Information Login instructions for new clients PATH Act refund delays Printing checks from TPG website (Part 1) Printing checks from TPG website (Part 2) What is FastCashADVANCE? Fast Cash Advance Notifications© | A Green Dot Company NMLS ID 914924 | Tech Privacy...